Service Area Outcomes (SAOs)
Program Outcomes Assessment Report – Phase I (form in progress Oct 2009)
“Department Mission Statement or Program Description & Identification of Outcome(s)”
Date:	June 20, 2012			
The Department Name:	CalWORKs Counseling Program			

Contact Person & Others Involved in Process:	Lead:                                    Others:
Lilia Sandoval                      Imperial County Department of Social Services CalWORKs Staff                                              
	
Mission Statement or Description of the Department or Program:
	To improve CalWORKs Counseling Program’s success at Imperial Valley College.  Additionally, increase student awareness of the supportive services offered at Imperial Valley College and promote tutoring, Writing Work Shops and the use of the Math lab.  Also to increase student awareness of their rights and responsibilities while they are in CalWORKs Counseling Program.	
IVC CalWORKs Counseling Program provides students who receive public assistance with academic services, personal counseling and referrals to supportive on and off campus.  Students also learn about their rights and responsibilities while they are in CalWORKs Program.  The CalWORKs Counselor works closely with Imperial County Department of Social Services to insure that students are meeting the requirements for their program and receive the supportive services to help pay for child care, transportation, books, and other costs necessary to achieve their educational goals.

__X__ISLO1 = communication skills; __X__ISLO2 = critical thinking skills; __x__ISLO3 = personal responsibility; 
__X__ISLO4 = information literacy; ____ISLO5 = global awareness

Institutional Learning Outcomes Supported: Please check the SLOs that are supported by your program:

Program-level Outcomes and ways to assess: (Please choose 1-3)
Please identify at least one outcome and assessment method, and estimated date for the completion of Section II.  Please keep in mind the Comprehensive Program Review Schedule.  
Service Areas (Student Services, Financial Aid, Student Affairs, etc.):  Please analyze at least one Outcome per year.
1.Outcome #1:
To increase student awareness of the supportive services offered on campus and students’ success at Imperial Valley College.   
Est. Completion Date:	 	Way(s) to assess:
December 16, 2011			Used a survey through survey-monkey to collect data for this inquiry.
Sample Results for Fall 2011
CalWORKs Fall 2011			
			
Q1. Please enter your 9-character IVC college ID number (example G001234567).	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Q2. Please enter your date of birth.	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Q3. I attended the tutorial services available at the Library at Imperial Valley College.	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	63.0%	17	
B.  No	37.0%	10	
 	answered question	27	
 	skipped question	0	
			
Q4. I attended the Work shops offered at IVC for Writing Thesis Statements, Writing Argument, MLA and APA Style and other Work Shops held at Imperial Valley College.	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	29.6%	8	
B.  No	70.4%	19	
 	answered question	27	
 	skipped question	0	
			
Q5. I attended the Reading and Writing Lab and found it to be very helpful?	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	74.1%	20	
B.  No	25.9%	7	
 	answered question	27	
 	skipped question	0	
			
Q6. I attended tutoring for Math on campus and found it helpful?	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	40.7%	11	
B.  No	59.3%	16	
 	answered question	27	
 	skipped question	0	
			
Q7. How many hours do you study per week?	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Q8. How many hours do you work per week?  Include work study, volunteer work or regular employment)?	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Q9. Do you feel that your CalWORKs Counselor has informed you of all the supportive services offered at IVC? EOPS, CARE, Disabled Students Program and Services, Tutoring, Work Shops, Financial Aid, Work Study, IVC Pre School?	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	100.0%	27	
B.  No	0.0%	0	
 	answered question	27	
 	skipped question	0	
			
Q10. Do you feel that your Social Worker at Imperial County Department of Social Services CalWORKs is available to help you with your needs for your educational plan (child care, transportation and child care)?	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	100.0%	27	
B.  No	0.0%	0	
 	answered question	27	
 	skipped question	0	
			
Q11. What is the best part in being in the CalWORKs Program at IVC?	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Q12. What is the worst part of being in the CalWORKs Program at IVC?	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Q13. Did you pass all your classes at IVC Fall 2011?	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	74.1%	20	
B.  No	25.9%	7	
 	answered question	27	
 	skipped question	0	
			
Q14. Did you speak to your Instructor when you had concerns about assignments or tests?	 	 	
 	 	 	
Answer Options	Response Percent	Response Count	
A.  Yes	92.60%	25	
B.  No	7.4%	2	
 	answered question	27	
 	skipped question	0	

Q15. What could you have changed to be more successful?	 		
 	 		
Answer Options	Response Count		
 	27		
answered question	27		
skipped question	0		
			
Responses For Questions 11 and 12
11. What is the best part in being in the CalWORKs Program at IVC?	12. What is the worst part of being in the CalWORKs Program at IVC?	
childcare	that you have to write everything and the time.	
Te ayudan para tu plan de estudio(They help you  with your Educ Plan)	los papeles que llenas cada mes . (The papers that you have to fill out each month)/	
helps with books for school	doing 35 hours, it should be a little less, its too much	
All the support from the counselor and social worker	the paperwork	
All the help to pay for books, gasoline and child care.	The paperwork that is required for attendance	
they can help you choosing your clases	NOTHING	
the hlp i get from councelors	none	
All the help and guidance available	dont have a worst part	
the benefits we have and the help we receive	the time sheets	
My worker has always been available and polite to me.	n/a	
el apoyo & beneficios que me dan para poder estudiar	para mi ninguna todo lo miro como un beneficio con sacrificios- For me none I see it as a benefit for my sacrifices	
they help you with school and keep you on track.	that you have to decide what do you really want to do with your future	
Really helpful with resources	paperwork and appointments during the busy school year	
Good counseling	NOTHING	
they help you with school and keep you on track.	Nothing, I found the program very helpful.	
The counselor really knows what I really need because she is very familiar with my situation by working in my carrer (Nursing).	Nothing, I found the program very helpful.	
EVERYTHING IS REALLY HELPFULL	NOTHING	
I get child care	a lot of meetings	
staff	nothing	
The priority for tutoring, work, an  the benefits they provide	all the papers that I need to fill out every single month	
el apoyo para estudiar	las horas obligatorias ( the required hours)	
it helps out alot	activities	
help with arranging my schedule	the hours because they are alot, i have other plans i have to do.	
benefits and help	none	
Help with childcare and supportive services	Having to log in the hours takes a lot of time.	
All the help you receive to pay for books and transportation.	?	
Help with childcare and supportive services	paperwork and appointments during the busy school year	

Sample of Survey and Results for Spring 2012

1.	What is your age?
1) Under 18 yrs
2) 18-24
3) 25-29
4) 30-39
5) 40-49
6) 50 and over	

2. What is your gender?
1) Male
2) Female	

3. What is your ethnicity?
1) African American/Black Non-Hispanic
2) American Indian/Alaskan Native
3) Asian/Pacific Islander
4) Filipino
5) Hispanic/Latino
6) White Non-Hispanic
7) Other/Non-White	

4. Is English your first language?
1) Yes
2) No	

5. I was treated courteously by the Reception staff?
1) Yes
2) No	

6. The Reception staff was attentive to my needs?
1) Yes
2) No	

7. The IVC CalWORKs Counselor was knowledgeable and able to answer my questions?
1) Yes
2) No	

8. The assistance I received from CalWORKs Counseling Office was useful?
1) Yes
2) No	

9. The office hours were convenient to meet my needs?
1) Yes
2) No	

10. Overall, I am satisfied with the services I received?
1) Yes
2) No	

11. I feel comfortable returning for additional services if I need them?
1) Yes
2) No	

12. How did you learn of the services at CalWORKs?
1) Campus Flyer
2) Counselor on campus
3) Friend/Other Student
4) Instructor/Staff
5) Website Information
6) Referral from Social Worker from CalWORKs
7) Other-	

13. Did you attend tutoring on campus?
1) Yes
2) No	

14. Did your counselor explain the options or answers to your concerns in a way which you understood?
1) Yes
2) No	

15. Do you have a Student Educational Plan for your goal at IVC?
1) Yes
2) No	

16. What are the ages of your children                               
17. Please write any comments or suggestions you have regarding the CalWORKs Program in the comments section. Thank you for taking the survey!                                         	
Sample Responses Spring 12
What is your age?	
Answer Options	Response Percent	Response Count	
1) Under 18 yrs	0.0%	0	
2) 18-24	62.2%	23	
3) 25-29	16.2%	6	
4) 30-39	21.6%	8	
5) 40-49	0.0%	0	
6) 50 and over	0.0%	0	
answered question	37	
skipped question	0	
What is your gender?	
Answer Options	Response Percent	Response Count	
1) Male	5.4%	2	
2) Female	94.6%	35	
answered question	37	
skipped question	0	
What is your ethnicity?	
Answer Options	Response Percent	Response Count	
1) African American/Black Non-Hispanic	0.0%	0	
2) American Indian/Alaskan Native	0.0%	0	
3) Asian/Pacific Islander	0.0%	0	
4) Filipino	0.0%	0	
5) Hispanic/Latino	89.2%	33	
6) White Non-Hispanic	10.8%	4	
7) Other/Non-White	0.0%	0	
answered question	37	
skipped question	0	
Is English your first language?	
Answer Options	Response Percent	Response Count	
1) Yes	22.2%	8	
2) No	77.8%	28	
answered question	36	
skipped question	1	
I was treated courteously by the Reception staff?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	36	
2) No	0.0%	0	
answered question	36	
skipped question	1	
The Reception staff was attentive to my needs?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	36	
2) No	0.0%	0	
answered question	36	
skipped question	1	
The  IVC CalWORKs Counselor was knowledgeable and able to answer my questions?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	37	
2) No	0.0%	0	
answered question	37	
skipped question	0	
The assistance I received from CalWORKs Counseling Office was useful?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	37	
2) No	0.0%	0	
answered question	37	
skipped question	0	
The office hours were convenient to meet my needs?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	35	
2) No	0.0%	0	
answered question	35	
skipped question	2	
Overall, I am satisfied with the services I received?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	36	
2) No	0.0%	0	
answered question	36	
skipped question	1	
I feel comfortable returning for additional services if I need them?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	37	
2) No	0.0%	0	
answered question	37	
skipped question	0	
How did you learn of the services at CalWORKs?	
Answer Options	Response Percent	Response Count	
1) Campus Flyer	0.0%	0	
2) Counselor on campus	18.9%	7	
3) Friend/Other Student	8.1%	3	
4) Instructor/Staff	0.0%	0	
5) Website Information	0.0%	0	
6) Referral from Social Worker from CalWORKs	62.2%	23	
7) Other-	10.8%	4	
answered question	37	
skipped question	0	
Did you attend tutoring on campus?	
Answer Options	Response Percent	Response Count	
1) Yes	38.9%	14	
2) No	61.1%	22	
answered question	36	
skipped question	1	
Did your counselor explain the options or answers to your concerns in a way which you understood?	
Answer Options	Response Percent	Response Count	
1) Yes	100.0%	37	
2) No	0.0%	0	
answered question	37	
skipped question	0	
Do you have a Student Educational Plan for your goal at IVC?	
Answer Options	Response Percent	Response Count	
10 Yes	100.0%	37	
2) No	0.0%	0	
answered question	37	
skipped question	0	
Responses for Q16 
	Ages	Total	%	
0-12 mo	4 mo	4 mo	7 mo	10 mo	4 mo	 	 	 	5	11.11%	
1-2	1	1	1	1	1	1	1	 	7	15.56%	
2-3	2	2	2	2	2	2	2	2	8	17.78%	
3-4	3	3	3	3	3	3	3	3	8	17.78%	
4-5	4	4	 	 	 	 	 	 	2	4.44%	
5-6	5	5	5	5	5	 	 	 	5	11.11%	
6-7	6	6	 	 	 	 	 	 	2	4.44%	
9-10	9	 	 	 	 	 	 	 	1	2.22%	
10-11	10	10	10	 	 	 	 	 	3	6.67%	
12-13	12	12	12	 	 	 	 	 	3	6.67%	
17-18	17	 	 	 	 	 	 	 	1	2.22%	
								total children	45		
Responses for Q17
they always are able to answer my questions and give me extra resources I didn't think to ask for	
this is a good opportunity to get an education	
I appreciate all the help	
I appreciate all the help	
thanks for the help	
more time for online classes	
this is a good opportunity to get an education	
It was very helpful, thanks.	
this is a good opportunity to get an education	
i like the way they helps us on everything we need	
this is a good opportunity to get an education	
everything was very usefull	
did a good job	
I like the service.	
I like the service.	
I appreciate all the help	
It was very helpful, thanks.	
I appreciate my counselor's help and learnind about all the services I can receive	
I appreciate all the help	
I appreciate all the help	
i really like my counselor . she is really helpful	
did a good job	
no exigir tantas horas. (Don’t require so many hours)	
it is helpfull	
none at the moment everything is good.	
i really like my counselor . she is really helpful	
very helpfull thank you	
The councilor was very helpful!	
eops students should have more priority to register for classes	
GOOD JOB!	
n/a	
My counselor helped me in all areas of my issues today and I am very thankful.	
I appreciate all the help	
I appreciate all the help	
I really appreciate all the help that has been given to me and thank each and every counselor that has advised me and met my needs.	
none at the moment	
perfect for me	

To increase student awareness of their rights and responsibilities while they are in the CalWORKs Counseling Program
December 16, 2011			Used survey through survey-monkey to collect data for this inquiry.  
Once Section I is completed, please send e-copy & mail hard copy to SLO Coordinator.  Then at the end of the data collection/assessment period, please analyze data with co-workers and other members of the IVC community, and complete Section II.
Service Area Outcomes
Program Outcomes Assessment Report – Phase II 
“Assessment of Program-level Learning Outcomes” 
In this section, please re-state each outcome and indicate the method(s) of assessment, provide a summary of the results, and tell how your program will use this information to improve student learning. Each Goal should have at least one Method of Assessment.  To encourage collaboration and the sharing of ideas, you are encouraged to share your outcomes, assessment data, and findings with all available members of your department or program.  Please list the names of all faculty, staff, and students who were involved in summarizing or evaluating the data.  The names may differ from those on Section I.  
Date:	June 20, 2012			

Contact Person/Others Involved in Process:	Lead:                                    Others:
Lilia Sandoval                    Imperial County Department of Social Services CalWORKs Staff
Mabel Vargas-                  Office Assistant -CalWORKs Counseling   Program	
		
Outcome #1 (please repeat here): 
1.	First Method of Assessment:
a.	How did you assess Outcome #1? – Conducted survey – through Survey Monkey
2.	Provide a summary of results: -  According to Question #  Three, 57.6% attended tutorial services at the Tutorial Center in the Library at Imperial Valley College. The majority of students took advantage of the tutorial services on campus, while on 24% attended Writing Work Shops (Question 4). In Question # Five, 75.8% attended the Reading and Writing Labs and found them to be very helpful.  In question # six, 39.4% attended tutoring for Math.
.
a.	How will your program use this information to improve student learning or services? – Students will continue to be referred to Tutorial Services, Labs for Reading, Writing and Math.   These programs can provide the students with guidance and direction to assist them to achieve their educational goals.  Additionally, they will be informed of the changes that could affect them in the future.  For example, the repeat policy.  Students can only take a class three times at IVC and if the W’s will count as well as the failing grades.

The new Repeat Policy that will be implemented Summer 2012.  Students are being informed of this and encouraged to set realistic goals and do their best to pass the courses with a C or better and avoid dropping courses.   Finally, students will be strongly encouraged to utilize the Tutorial services on campus, labs to get assistance for English Reading and Writing and Math.  They will also be informed of the tutoring available within the community as well to help them to take advantage of all their options and increase the chances of passing their courses the first time.

b.	What is your Timeline for Program Modifications or Response to Data?- At the end of each term, the data is analyzed and changes to the program are considered and implemented the following semester in order to assist students to complete their educational plan in the shortest amount of time.  Access to college is being limited to students, due to the budget constraints.  Therefore, it is imperative that students be advised of the upcoming changes and strongly encouraged to take advantage of their opportunity to attend a community college.

3.	Second Method of Assessment:
a.	How did you assess Outcome #1 – Conducted a survey through Survey Monkey to collect data for this inquiry.
b.	Provide a summary of results: - 
According to Questions #   Nine, 100% of the students reported that the CalWORKs Counselor informed them of all the supportive services offered at IVC. According to Question #Ten, 93.9% reported that their Social Worker from Imperial County Department of Social Services is available to help the students with their needs for their educational plans; supportive services to help pay for books, transportation and child care.
How will your program use this information to improve student learning or services? The information is related to the staff at Imperial County Department of Social Services.  Had the results been negative, it would be addressed with the Directors in order to ensure that the students are receiving the information and services that are required for students to succeed in the CalWORKs Program.  The positive survey results will be shared with the staff to congratulate them for the excellent service they are providing to the students in CalWORKs. 

Outcome # 2 (please repeat here): 
1.	First Method of Assessment:
a.	How did you assess Outcome # 2? – Through Survey Monkey.  
b.	Provide a summary of results: - Attached
c.	How will your program use this information to improve student learning or services? – Students will continue to be informed of their rights and responsibilities while they are in the CalWORKs Program.  Students are also informed of other resources available to them in the community to help them with free child care services when they become ineligible for CalWORKs.  It is important for students to have all the information to them to assist them to make an informed decision.  For example, whether they will comply with the program and receive benefits to get help to pay for the books, transportation and child care while they attend school.  Or if they will do whatever they choose without complying with the required participation hours and not get help to pay for these services by CalWORKs Department of Social Services. This means that students will need to find other ways to pay for the child care, transportation to school and books.

d.	What is your Timeline for Program Modifications or Response to Data?

At the end of each term the survey results are analyzed and changes are made when necessary.  For example, in Question #4, 29% responded that they attended Work Shops offered at IVC for Writing Thesis and other Work Shops to help with writing courses.  This percentage in quite low in comparison of the students who attended Math Labs 40.7%, in Question #6. Most students in the CalWORKs Program indicated during their visit with the Counselor that English is their hardest class following Math.  A large portion of the students in CalWORKs are not Native English Speakers.  English is their second language.  Another contributing factor for students not taking advantage of the supportive services could be the age factor.  The students’ ages ranged from 21-48, although most are young adults.  Another factor that was noted is the age of the students’ children. 77.78% reported having children ages 0 -6 yrs.  This indicates that the majority of the students in CalWORKs could benefit from attending tutoring and labs on campus in order to maximize the study time and have less distraction at home from their children.  This will be re-emphasized during the Work Shops that will be offered soon.

Beginning July 2012, Work Shops will be held for new students to provide them with an orientation for the services that are available at Imperial Valley College.  This will allow new students with an opportunity to start thinking about their options before the semester begins.  Secondly, during their academic appointment students will have a better understanding of the services available to them and perhaps give them an opportunity to check out the services.

6/20/12 / LSN